Refund Policy

We want you to be satisfied with the printed materials and services from EGON BARBOSA SILVA SERVICOS GRAFICOS. This policy explains when and how to request a refund. Effective date: 2026-10-23.

Refund period

You may request a refund within 30 days of purchase.

How to request

E-mail [email protected] with your order number and a short description of the issue.

If the issue concerns a printed item, photos help us review it quickly.

We answer within 2 business days.

How you are refunded

Approved refunds go back to the original payment method within 5–10 business days after approval.

Card statements may take one or two billing cycles to show the refund.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Your consumer rights

Nothing in this policy limits any rights you have under applicable consumer protection laws.

Contact

EGON BARBOSA SILVA SERVICOS GRAFICOS LTDA · [email protected] · +558134712642 · Rua Cachoeira, 100, APTO 0101 EDF MONTE CLARO E APTO 103 TERREO - Imbiribeira, Recife - PE, 51200-040.